Terms & Conditions — Thailand Visa Assistance
- Rayna Tours provides professional visa assistance only and has no affiliation with the Ministry of Foreign Affairs of the Kingdom of Thailand or any Thai government authority.
- All visa decisions rest solely at the discretion of the Ministry of Foreign Affairs of the Kingdom of Thailand and the Immigration Bureau of Thailand. Rayna Tours does not guarantee visa approval under any circumstances.
- All visa application fees and Rayna Tours service fees are strictly non-refundable once submitted — regardless of whether the outcome is approval, refusal, or delay.
- Applicants must submit complete, accurate, and genuine documents. Any errors, incomplete details, or misleading information may result in rejection. All documents in languages other than English must be accompanied by a certified English translation.
- The mandatory Thailand Digital Arrival Card (TDAC) must be completed at tdac.immigration.go.th within 72 hours before arrival in Thailand — free of charge — for all travellers without exception. Failure to complete the TDAC may result in delays or denial of entry at the Thai immigration counter. Rayna Tours bears no responsibility for denied entry arising from failure to complete the TDAC before travel.
- All visa processing times are estimates only and may vary due to application volume, public holidays, peak travel periods, or additional verification requirements. Rayna Tours bears no responsibility for delays.
- Thai immigration authorities reserve the right to request additional documents at any stage — Rayna Tours will communicate any such requests promptly.
- Possession of an approved Thailand visa does not guarantee entry — final entry is at the sole discretion of the Immigration Bureau of Thailand at the port of entry.
- Approved visas must be used strictly within the stated validity period and as per the permitted stay duration and visa category. Visa-exempt entries via land borders are limited to 2 per calendar year.
- Overstaying in Thailand is a serious immigration offence — fine of THB 500 per day — maximum THB 20,000. Significant overstay may result in detention, deportation, and an entry ban of up to 10 years. All such consequences are the sole responsibility of the traveller.
- Thailand visa regulations, exemption policies, TDAC requirements, processing timelines, and applicable fees are subject to change at any time without prior notice. Applicants are advised to confirm the latest requirements before travel.
- Rayna Tours bears no responsibility for visa refusals, processing delays, or decisions made by Thai immigration authorities at any stage of the process.